Managing for Total Quality in Health 4ªed.

Few sectors in Brazil have experienced as many and as profound changes as the health sector: new technologies, new challenges, fierce competitiveness, more complex resources and more demanding consumers. This reality demands an agile and comprehensive management system, focused on results - only they will guarantee the survival and growth of health organizations in this context. This system must include strategic management, information, people, processes, materials and infrastructure, clinical management and a permanent focus on meeting the needs and desires of customers. This book presents in a clear, simple and objective way some of these main concepts and methods, based on the experience of its successful application in countless small, medium and large Brazilian health institutions.